Terms and Conditions

Summary

These Booking Conditions are a summary of our full terms and conditions. Please contact [email protected] for more information.

Privacy

Your privacy is important to us and we will never share personal details unless it is necessary for the delivery of your trip. We also operate under GDPR regulations and will not store any of your information without prior permission.

Payment and Refunds

We offer full transparency with all of our trips and pride ourselves on flexibility. Every trip is fully bespoke and therefore have different cancellation policies. The terms laid on with your quote will be honoured and carried out by the team.

Changes

Now more than ever, we understand how important flexibility is. That’s why we’ve removed all change fees and you can make as many edits to your trip as you’d like right up to the day you start your trip. Our team is on hand 7 days a week and we work efficiently with our partner hotels to find you the best solutions.

Insurance

It is a condition of booking that you have or arrange adequate insurance cover for personal liability, medical and holiday cancellation to be valid from the date when the contract between us comes into existence until the holiday is completed. When obtaining travel insurance you must ensure that the insurer is aware of the type and destination of travel and any activities which you plan to undertake that may be considered high risk such as skiing, scuba diving, white water rafting, travel by light aircraft, paragliding, kite surfing, windsurfing, safaris, mountain trekking and so on.

Documents

We always advise on the necessary documentation needed to travel but it’s your responsibility to obtain these and we cannot be held liable if you are refused entry from a country or destination. This includes all visas and in some destinations proof of mandatory vaccinations.

Damage to Properties

While we are sure you are all the most graceful of travellers, you are fully responsible for any damage to any of our partners’ property.

Risk

We always make sure you have the best guides, staff and knowledge going into your trip. However, some trips are always going to carry a health risk and we cannot be held responsible for any injury or force majeure. You may also be required to sign an additional waiver at certain hotels or by activity partners.

Flights

You are responsible for making sure you check-in on time for your flights and that you make your connecting flights. If you have any issues with your airline and require a refund, you must contact them directly.

Independently Booked Items

For any element of your trip that you have booked independently, you are fully responsible and must contact the provider directly.

Product

We are always striving to keep hotel, activity and transfer information on our website up to date, but things change quickly and we are not liable for any discrepancies or human error.

We collect information from you when you voluntarily enter your details into the contact form. We will never sell or give away this information, nor will I ever sell or give away your e-mail address should you subscribe to my newsletter or contact me for any other reason.

We automatically collect certain information about you and the device with which you access our website. For example, when you use the site, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the site. We may also collect information about actions you take when using the site, such as links clicked. Your information has been anonymised and only is viewed aggregately.